Ordering: 

We prefer orders to be placed via the website as telephone orders leave no trail. Web orders are stored electronically, so any specific instructions relating to your order can be mentioned in the comments section. Mistakes can happen if orders are made over the phone (we are only human!), and are much less likely on electronic orders.

Invoices:
Invoices are sent to your specified email address; if you wish to change this please let us know. We can use snail mail if necessary.

Payment:
Payment is required before goods are despatched unless otherwise agreed. Payments show Neil Cody or i-Drone

I-Drone.me reserves the right to change prices. All goods are subject to availability. If we do not supply the goods we will refund any money already paid. We will not be liable for compensation or damages if we do not supply the goods. Goods are charged to the credit/debit card on despatch.

The price for the goods will be stipulated at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier’s price or if due to an error or omission the price published for the goods on our website is incorrect. We will inform you of the correct price and give you the option to cancel your order.

All goods supplied remain the property of I-Drone.me until payment has been received in full.

Shipping:
Stock permitting we try to despatch your order the same day (Monday – Friday), subject to receiving web orders by 3:00pm (telephone, email & fax orders by 2:30pm). Generally, it is the next business working day after payment is recieved.

Carriers:
We use the following carriers to deliver our orders:

Interlink Express
Royal Mail
FedEx
DHL

Order Tracking:

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Delivery is generally 3-5 working days.

Transit Damage –If you specify a carriage type with insurance which varies from our usual choice then our liability will be limited to the carriers compensation policy.

Overseas orders – we can arrange a carrier for you. If you have an account with a Carrier we are happy to get orders ready for your carrier, though you must instruct them to collect.

Ideally we would like a telephone number for the delivery address in order that carriers can contact direct if directions are required. If a telephone number is not provided we will provide your main landline number to our carrier.

We require an email address for all orders to inform you that goods have been dispatched. This will enable you notify us of any non-deliveries within our 3 working days, of the expected delivery date, deadline.

Any shortages or damage to your order must be reported to us within 7 days of despatch.

Privacy Policy 
All information provided on your order is handled in the strictest confidence. We do not sell any of your information, and the information provided (including ex-directory phone numbers) are only used in conjunction with your order. “We do not store credit card details nor do we share customer details with any 3rd parties

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Suitability of Goods

Goods are not sold on a trial basis except by prior written contract.

As a result of continuing development the specification or design of goods may vary.

Warranty
All goods are covered by a 12 month return to base warranty unless otherwise stated. Our liability under this warranty is limited to the value of the goods and does not extend to any consequential loss, however incurred. The return to base warranty includes return shipping back to a UK address only.

Technical Support
Technical Support can be contacted by email: sales@i-drone.me

Returns Policy
Whether your order is made via the website or by telephone you are covered under the Distance Selling Regulations laid out by the Office of Fair Trading. If you cancel an order and wish to return the goods you must confirm, in writing, to us within 7 working days from the day after that on which the goods are received. You must ensure that reasonable care is taken of the goods and that they are returned to us by some form of insured, signed for carrier at your expense. On receipt of the returned items, they will be checked and tested to determine that reasonable care has been taken and then we shall credit your credit/debit card with the total amount of the original order less the carriage and the credit card surcharge. Your right to cancel is not extended to goods made to your specifications such as custom made cables. If returning items please ensure that they are packed in a secure box or bag (ie do not just tape up the presentation box and put delivery labels on it!). We reserve the right to apply a restocking charge for items returned in an un-saleable condition. Note this applies to packaging, manuals, CDs and accessories etc as well as the listed product.

You will need to complete our RMA/Returns form for items coming back to us regardless of whether they are faulty or just not required.

These terms and conditions are subject to change from time to time are subject to UK Law and may be applied in whole or part.

 

Team I-Drone